Overview:
Natural Product:
Flowers are a natural product, which vary in size and color. Flower production and flower hue depends on seasonality, weather, and growing conditions. In the event that Flowers Oh My cannot source an item from your order, our representatives will choose the closest available substitution. Flowers can arrive looking a bit sleepy- this is to be expected in travel. Please give flowers a fresh cut and hydrate in water upon delivery. It can take up to 24 hours for the flowers to refresh and perk up.
Returns and Refunds:
Except as provided below, there are no returns or refunds for the goods and services purchased from Flowers Oh My. All sales are final. Flowers Oh My may issue a credit or replacement if supply is available; see below.
Credit or Replacement:
If in the event that that the wrong item was received, the floral arrives in substandard condition, or the floral was never delivered. , email customer service at contact@flowersohmy.com AND call (936) 828-4980 IMMEDIATELY after receipt or upon a missed delivery. All concerns must be accompanied by photos. In the event that the florals are delivered on a day other than the selected delivery date, Flowers Oh My may issue a credit for the amount paid in shipping. Credits or replacements are not guaranteed and will be given at our discretion. No credits or replacements will be given if delivery is refused or products are not handled properly by recipient.
Changes and Cancellations:
Order approval indicates that you have reviewed the order, can verify accuracy, and that you agree to the Flowers Oh My Terms & Conditions. Our representatives will make every effort to accommodate any changes or cancellations to an order, but cannot guarantee anything once an order has been placed. Any changes or cancellation requests must be submitted in writing to contact@flowersohmy.com. A change or cancellation is not complete until you receive an official confirmation email back from us. You may also give us a call at (936) 828-4980 to speak to one of our representatives. Changes or cancellations will be evaluated on a case-by-case basis.
Need help?
Contact us at contact@flowersohmy.com or call (936) 828-4980 for questions related to refunds and returns.